Special Issue on New Measures

Table of Contents

• Mainstreaming New Measures
  by Julia C. Blixrud, Assistant Executive Director, External Relations, ARL

Measuring User Satisfaction and Market Penetration

• Library Users Assess Service Quality with LibQUAL+TM and e-QUAL
  by Kaylyn Hipps, Editorial and Research Associate, ARL, and Martha Kyrillidou, Senior Program Officer for Statistics and Measurement, ARL

• A LibQUAL+ Primer
  by Colleen Cook, Interim Dean of University Libraries and Professor and Wright Chair of Library Science, Texas A&M University; Fred Heath, Vice Provost and Director of General Libraries, University of Texas at Austin; and Bruce Thompson, Professor and Distinguished Research Scholar, Educational Psychology, Texas A&M University

Measuring Ease and Breadth of Access

• E-Metrics: Next Steps for Measuring Electronic Resources
  by Julia C. Blixrud, Assistant Executive Director, External Relations, ARL, and Martha Kyrillidou, Senior Program Officer for Statistics and Measurement, ARL

Library Impact on Teaching and Learning

• Research Library Involvement in Learning Outcomes Assessment Programs
  by Sheila Young, Science Reference Librarian/Engineering, Arizona State University, and Julia C. Blixrud, Assistant Executive Director, External Relations, ARL

• Evaluating the Educational Impact of Digital Libraries
  by Martha Kyrillidou, Senior Program Officer for Statistics and Measurement, ARL

• Project SAILS: Standardized Assessment of Information Literacy Skills
  by Julia C. Blixrud, Assistant Executive Director, External Relations, ARL

Library Impact on Research

• Documenting Usage Patterns of Networked Electronic Services
  by Brinley Franklin, Director of Libraries, University of Connecticut, and Terry Plum, Assistant Professor, Simmons Graduate School of Library and Information Sciences

Cost Effectiveness of Library Operations and Services

• Assessing ILL/DD Services Study: Initial Observations
  by Mary E. Jackson, Director of Collections and Access Programs, ARL

• Time and Cost Analysis: Staff Allocations Project
  by Dilys Morris, President, Chronos Group

Library Facilities and Space

• Evaluating the Utilization of Facilities in ARL Libraries
  by Clifford H. Haka, Director of Libraries, and Jim Hensley, Facilities Manager, Michigan State University Libraries

Organizational Capacity

• Creating a Culture of Assessment: The University of Arizona Experience
  by Carla Stoffle, Director of Libraries, and Shelley Phipps, Assistant Dean for Team and Organizational Development, University of Arizona Library

• Using Data to Make Choices: The Balanced Scorecard at the University of Virginia Library
  by Jim Self, Director of Management Information Services, University of Virginia Library

• Data-Informed Decision Making
  by Susan J. Beck, Head of Public Services, Paul Robeson Library, Rutgers, the State University of New Jersey

• ARL Service Quality Evaluation Academy
  by Consuella Askew, LibQUAL+TM Program Specialist

• Creating a Culture of Assessment--An ARL/OLMS Workshop

• Measuring Library Service Quality--An ARL/OLMS Online Lyceum Course

• Staying Current with the ARL Statistics & Measurement Program