Table of Contents

Current Issues

An Introduction to Ithaka
by Kevin Guthrie, President, Ithaka

Statistics & Measurement

• LibQUAL+TM in 2004
  by Martha Kyrillidou, Director of Statistics & Measurement
• Sharing Best Practices by Disseminating Assessment Results via the Web
  by Richard Groves, Statistics & Measurement Research Assistant
• How ARL University Communities Access Information: Highlights from LibQUAL+TM
  by Sarah Lippincott, Statistics & Measurement Intern, and Martha Kyrillidou, Director of Statistics & Measurement

ARL Activities

• Assessing ILL/DD Services: New Cost-Effective Alternatives
• The Current State of Portal Applications in ARL Libraries
• Scholars Portal Project Moves into Second Phase
• ARL Endorses Digitization as an Acceptable Preservation Reformatting Option
• New SPEC Kits from ARL/OLMS