Association of Research Libraries (ARL®)

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Table of Contents

Library Value May Be Proven, If Not Self-Evident
Martha Kyrillidou

A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
Colleen Cook and Michael Maciel

LibQUAL+® and the ‘Library as Place’ at the University of Glasgow
Jacqui Dowd

Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University
Selena Killick

ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century
William Gray Potter, Colleen Cook, and Martha Kyrillidou

The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries
Martha Kyrillidou

Lib-Value: Measuring Value and Return on Investment of Academic Libraries
Regina Mays, Carol Tenopir, and Paula Kaufman

The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
Catherine Davidson and Martha Kyrillidou

ARL Calendar