Practical Lessons Drawn from Ten Years of Library Service Quality in a Research Library, by Colleen Cook, Presented at the 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008 [PPT]
2008 Library Assessment Conference, 60+ powerpoints available on a variety of assessment topics, University of Washington, Seattle, Washington, August 4-7, 2008 [PPT]
Metrics that Matter: Peformance Measures and the Balanced Scorecard, by Jim Self, LibQUAL+® Results Meeting, University of York, UK, June 23, 2008 [PPT]
Demonstrating Library Value: Practical Approaches to Effective and Sustainable Library Assessment, by Steve Hiller and Martha Kyrillidou, Haifa University, Mount Carmel, Haifa, Israel, April 2, 2008 [PPT]
Performance Measurement in Libraries, by Steve Hiller and Martha Kyrillidou, Performance Measurement in Libraries-Special Workshop, Info 2008, Tel Aviv, Israel, March 31, 2008 [PPT]
Demonstrating Our Value: Practical Approaches to Effective Library Assessment, by Steve Hiller, Presented at the Hawaii Library Association Preconference Workshop, November 9, 2007 [PPT]
LibQUAL+(R) and Beyond: Applying Your Survey Results and Other Performance Measures in Library Practice, by Martha Kyrillidou, Steve Hiller, Jim Self, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007 [PPT]
ARL Statistics and Measurement Program: Effective, Sustainable and Practical Assessment, by Martha Kyrillidou, Steve Hiller, Jim Self, Presented at the University of Cape Town, Cape Town, South Africa, August 16, 2007 [PPT]
Performance Measurement in Academic Libraries, by Steve Hiller, Martha Kyrillidou, and Jim Self, EBLIP4, Durham, North Carolina, May 11, 2007 [PPT]
When the Evidence Isn’t Enough: Organizational Factors That Influence Effective and Sustainable Library Assessment , EBLIP 4, May 2007 [PPT]
Making Library Assessment Work Update, ALA San Antonio, January 2006 [PPT]
Making Library Assessment Work Update, ALA Chicago, June 2005 [PPT]
ESP Assessment Report at the University of Kansas, December 2005 [DOC]
ESP Assessment Report at the University of Illinois at Urbana-Champaign, July 2005 [PDF]