Raynna Bowlby, "Living the Future: Organizational Performance Assessment," Journal of Library Administration 51, no.7–8 (2011): 618–644.
Preprint version [PDF] Published version (subscription or purchase required)
Making Library Assessment Work, Project Proposal, 2004 [PDF]
Making Library Assessment Work project: participating libraries
University of Washington Libraries Assessment
University of Virginia Libraries Management Information Services
SPEC Kit 303 Library Assessment, December 2007
Table of Contents and Executive Summary [PDF] Complete publication [49.1 MB ZIP/PDF] Presentation by the authors, Stephanie Wright and Lynda White, at the ALA Midwinter Meeting, Philadelphia, January 11, 2008 [PPT]