Friday, June 22, 2007
1:30 p.m. – 3:00 p.m.
Marriott at Metro Center
Montreal Room
Washington, DC
We look forward to seeing you at the upcoming Library Assessment Forum.
Friday, January 19, 2007
Seattle, WA
At a meeting held January 19, 2007, in Seattle, ARL Visiting Program Officers Steve Hiller (Washington) and Jim Self (Virginia) reviewed the September 2006 Library Assessment Conference held in Charlottesville, Virginia. A PowerPoint presentation is available at http://www.libqual.org/documents/admin/ESPALASeattle3.ppt.
The cover story of the December 2006 issue of the OCLC newsletter, NextSpace, highlights “The Ultimate Question,” a new book by Fred Reichheld, a consultant with Bain & Company. In his book, Reichheld, states that one simple question can determine an organization’s future: Would you recommend us to a friend? In the NextSpace article, Steve Hiller is interviewed and provides readers with a definition of library assessment and a view into the site visits made to 24 ARL libraries during the ARL project on Making Library Assessment Work. The article is available online at http://www.oclc.org/nextspace/005/1.htm.
