Scaleable Web-based User Survey Research Across Institutions: The LibQUAL+ Experience
“Trey, if this thing blows up, we are all dead meat.”
Web-based surveys
Summary of Activities
Observed Benefits
Hardware and Software Configuration
Development
Design Objectives
“Client Side” Error Handling
Load and Compatibility Testing
Compatibility Lessons
Data Capture & Reporting
Layout and Design
Lost Data - different than paper surveys
Lost Data
Lost Data - Possible Reasons?
Satisficing (Krosnick, 1999)
Satisficing - reduced variance?
Satisficing - reduced time?
Collecting Feedback
Some Findings
Future Changes - Development
Summary