A presentation by Trey Thompson

The New Culture of Assessment in Academic Libraries:
Measuring Service Quality Symposium
October 20–21, 2000

Scaleable Web-based User Survey Research Across Institutions: The LibQUAL+ Experience

“Trey, if this thing blows up, we are all dead meat.”

Web-based surveys

Summary of Activities

Observed Benefits

Hardware and Software Configuration

Hardware and Software Configuration

Development

Design Objectives

“Client Side” Error Handling

Load and Compatibility Testing

Compatibility Lessons

Data Capture & Reporting

Layout and Design

Lost Data - different than paper surveys

Lost Data

Lost Data - Possible Reasons?

Satisficing (Krosnick, 1999)

Satisficing - reduced variance?

Satisficing - reduced time?

Satisficing - reduced time?

Satisficing - reduced time?

Collecting Feedback

Some Findings

Future Changes - Development

Summary