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iZone Community Manager

iZone Community Manager

University of Rochester Job Location: New York Date Created: 05-14-2019

POSITION TITLE: iZone Community Manager 
DEPARTMENT: Rush Rhees Library, Administration 
STATUS: Full-time 
DATE: May 2019 
The Barbara J. Burger iZone at the University of Rochester Libraries is a creative problem-solving space, program, and community designed to empower students to explore and imagine ideas for social, cultural, community, and economic impact. At iZone, we believe that everyone has the power to solve the problems that keep them up at night. We are seeking a self-directed, creative leader to manage our student employees, take ownership of programs, and build critical relationships. This is a high-visibility role for a passionate, energetic individual who thrives in a fast-paced (and at time ambiguous) environment. The community manager will be responsible for hiring, supervising, developing, and supporting iZone student employees. The ability to build meaningful relationships with internal and external community members, students, faculty, and administrators is essential to this roles' success. This position reports directly to the Director of iZone.
Community Outreach and Relationship Management (15%):
  • Proactively cultivate relationships with individual students and community members in collaboration with University partners.
  • Serve as a representative of the space and a spokesperson at iZone-hosted events and programs, including public speaking and presentations.
  • Be an active and involved member of UR's community, identifying potential collaborators and exhibiting empathy and active listening; represent iZone at meeting and events.
  • Represent the University of Rochester Libraries and Barbara J. Burger iZone at external conferences and professional events.
Administration & Management (30%):
  • Hire, train, supervise, and manage conflict with student workers; manage day-to-day performance and priorities, including scheduling and time approval in HRMS.
  • Schedule and attend regular one-on-one meetings with student employees.
  • Articulate and present iZone employees with job responsibilities and expectations.
  • Manage the development and achievement of measurable goals.
  • Advise in the development of budget; manage student employee operating budget.
  • Act as project manager for projects relating to service model(s), partnerships, and space.
  • Manage certain administrative and managerial tasks using EMS, Slack, Asana, and  Google Suite.
  • Track and submit expenses using Microsoft Excel and University approved forms.
Culture (20%):
  • Send weekly team email informing and reminding team of our priorities, upcoming events, and values.
  • Coordinate weekly team meetings and semester team retreats.
  • Build rapport with student employees to maintain quality of work environment.
  • Experiment with rituals which reinforce our culture.
Communication & Marketing (10%):
  • Ability to lead initiatives and manage effective communication with diverse constituencies.
  • Contribute to marketing and communication efforts.
  • Oversee iZone social media channels and email distribution lists.
Programming (25%):
  • With minimal direction, under the strategic guidance of the iZone Director, advance and, work in furthering iZone's mission and reputation.
  • Lead some student-facing programs.
  • Contribute to the development of prototypes; pilots and/or services that support iZone's mission: Curriculum, workshops, and other service offerings.
  • Support Director with iZone curricular offerings.
Qualifications & Competencies:
  • Bachelor's degree with three years (or equivalent) experience in marketing, sales, management, event planning, public relations, or an equivalent combination of education and experience.
  • Possess an understanding of the higher education environment.
  • Willingness to speak in front of large groups.
  • Demonstrates the attributes of a creative problem-solver. 
  • Is an honest and direct communicator that proactively seeks professional growth opportunities.Passionate about continuous improvement with a desire to contribute to assessment. 
  • Evidence of being actively engaged in the development of new services or programs.
  • Successfully manages ambiguity in creating and sustaining significant changes.
  • High sense of agency, desire to solve problems with minimal direction.
  • Ability to return focus to the strategic mission.
  • Outstanding written and oral communication skills.
  • Excellent interpersonal and relationship building skills.
  • Commitment to empathy, diversity, and inclusion.
The University and the Library 
The University of Rochester Libraries is a charter member of the Association of Research Libraries and has collections of more than three million volumes and more than 150,000 active serial titles. This is an exciting time to join the River Campus, as we are in the early stages of implementing a new strategic plan that supports the innovative teaching and learning as a tier 1 research university.  This provides a unique opportunity for incumbents to implement the strategies to achieve the Libraries vision of providing transformational experiences for faculty and students to achieve their scholarly aspirations. 
The University of Rochester is the largest employer in the Greater Rochester area, sixth largest private employer in New York State and one of the nation's leading private research universities. More than 11,000 undergraduate and graduate students are enrolled at UR Located in Rochester, New York.  UR gives students exceptional opportunities for interdisciplinary study and close collaboration with faculty through its unique cluster-based curriculum.  For more information on the University and the Libraries, please visit our website:  www.library.rochester.edu. 
Among the 100 largest metropolitan regions in the country, Greater Rochester has earned a reputation as one of the most livable communities in the nation.  Located on the southern shore of Lake Ontario and gateway to the scenic Finger Lakes, Rochester offers its 1.1 million residents the amenities of a metropolitan area with a quality of life not available in many urban regions. This lively metropolitan area boasts 20,000 acres of parkland and offers year-round recreational opportunities for those who like to be outdoors in all seasons.  Rochester is the home to a variety of world class, performing arts, fine arts, museums and cultural festivals. Several high schools in the greater Rochester area have been consistently listed by Newsweek as among the best in the country.  Rochester is also recognized as one of the most affordable housing markets in the country.
For more information about living in Rochester:  Visit Rochester
Reference ID: 215250  
*When applying online, please upload your cover letter & resume as one pdf document.
Position will remain open until filled.  
If you have questions or need more information about the position send an email to: RCLHR@library.rochester.edu 
The University of Rochester is an Equal Opportunity Employer: EOE Minorities / Females / Protected/ Veterans / Disabled

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