User Experience and Web Services Librarian
University of Massachusetts Amherst Job Location: Massachusetts Apply By: November 1, 2019 Date Created: 10-09-2019
- Take a lead role in collaborations with stakeholders in the iterative design and testing of the Library’s web presence and online services.
- Collaborates with librarians, technology staff, and others to coordinate the information architecture of the Library’s web site, including development of a coherent user experience for web-based library resources and services.
- Coordinates assessment of the libraries web sites and other digital systems, including testing interfaces for usability and effectiveness through a variety of mechanisms such as user testing, surveys, log analysis, and focus groups.
- Provides technical support and is in charge of training the large body of staff users who have authorial roles in producing web content.
- Collaborate with Library staff and other stakeholders to design and manage websites; work in cross-functional teams across Library units.
- Participates in Library Technology Services support programs.
- Oversee the accurate and timely availability of documentation for all procedures and processes.
- Maintain current knowledge of trends and best practices as they impact academic libraries.
- Develops and maintains appropriate reports, documentation and records.
- Work creatively, collaboratively, and effectively to promote teamwork, diversity, equality and inclusiveness within the UMass Amherst Libraries and the campus.
- Demonstrates capacity, skill and willingness to engage students and contribute to student success.
- May be asked to represent the Libraries at Five College Committees, Boston Library Consortium Committees, or other selected professional meetings and conferences.
- Serve on internal library committees as needed.
- Perform other duties as assigned in support of the mission and goals of the Library and the department.
- Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosures to others.
- Master’s degree in library sciences - or equivalent degree – from a program accredited by the American Library Association, or its appropriate equivalent in librarianship from another country, or have equivalent experience.
- Experience with common web development and/or usability testing techniques
- Experience with HTML, CSS and/or JavaScript;
- Experience testing interfaces for usability and/or accessibility
- Ability to respond effectively to changing needs and priorities showing initiative and flexibility.
- Strong service ethic and the ability to interact effectively and work productively and collaboratively with a variety of colleagues and levels of staff.
- Ability to use technology in creative ways to solve problems and/or facilitate workflow.
- Ability to respond effectively to changing needs and priorities showing initiative and flexibility.
- Strong diagnostic skills and considerable comfort with both the Windows and Linux environment.
- Advanced computer skills, and familiarity with Microsoft Windows, macOS and/or Linux
- Demonstrated ability to work creatively, collaboratively, and effectively and to promote teamwork, diversity, equality, and inclusiveness within the UMass Amherst Libraries and the campus.
- Excellent interpersonal, written, and oral skills, including presentation skills.
- Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
- Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity and collaboration.
- Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
- Understanding, appreciation and experience with the goals of higher education.
- Coursework in user experience research methods
- Experience working in a library or educational environment
- Experience with web content management systems, APIs, and/or web analytics.