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Head of Resource Sharing Services

Head of Resource Sharing Services

University of Pennsylvania Job Location: Pennsylvania Apply By: Open until filled Date Created: 04-08-2021

Head of Resource Sharing Services

University Overview 

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. Penn offers a unique working environment within the city of Philadelphia.

The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. 

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. 

Posted Job Title

Head of Resource Sharing Services 

Job Profile Title

Librarian C 

Job Description Summary

The Head of Resource Sharing Services oversees all operations, workflows, and business processes of the Penn Libraries' interlibrary loan and document delivery services, and manages scanning and mailroom operations in support of these services. 

Job Description 

The Head of Resource Sharing Services oversees all operations, workflows, and business processes of the Penn Libraries' interlibrary loan and document delivery services, and manages scanning and mailroom operations in support of these services. Reporting to the Director of Access Services and working in collaboration with the Head of Circulation Services, Head of Collection Management, Coordinator of Access Services and Resource Sharing Systems, and the Director of LIBRA, the Head of Resource Sharing Services also manages the daily operations of the BorrowDirect, EZBorrow, and RapidILL implementations at Penn. The Head of Resource Sharing Services directly supervises 15 bargaining unit staff and approximately 10 student assistants in ILL, document delivery, scanning, and mailroom services. 

Required Qualifications: 

  • Master of Library Science degree from an ALA-accredited institution
  • Ability to effectively coordinate ILL and document delivery services and to develop workflow for the provision of fast, cost-effective, and seamless services
  • Ability to provide leadership in staffing issues and daily operations
  • Knowledge of trends and technology at the professional level in the ILL and document delivery fields, including request-management databases, software upgrades, copyright issues, consortia, and resource-sharing developments; ability to advocate for new technologies that support institutional priorities
  • Knowledge of consortial agreements sufficient for evaluating them and recommending participation for the enhancement of patron services
  • Statistical training sufficient to analyze statistical trends within ILL, document delivery, and shipping to improve overall patron services
  • Ability to understand, appreciate, and articulate the Penn Libraries' mission and strategy
  • Excellent organizational, interpersonal, and communication skills, both oral and written
  • Experience supporting senior leaders to advance strategic goals
  • Ability to establish objectives, set performance standards, and organize a successful approach to achieving results
  • Demonstrated success working with significant autonomy, and collaboratively, as part of a goal-oriented team
  • Ability and willingness to adapt quickly to address evolving needs
  • Ability to manage multiple projects, work well under pressure, and meet deadlines

 Preferred Qualifications: 

  • Expertise with ILLiad and OCLC WorldShare ILL
  • Competence with Alma, RapidILL, Relais, and Project ReShare
  • Familiarity with Aeon, Ares, and CaiaSoft


Please provide a resume and cover letter for consideration. Please upload all documents in the “Resume/CV” section of the application prior to submitting.

Job Location - City, State

Philadelphia, Pennsylvania 

Department / School

University Library 

Pay Range $50,684.00–$91,232.00 

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. 

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. 

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

​To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay 

To apply, visit https://apptrkr.com/2213175

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