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User Services Manager

User Services Manager

University of Florida Job Location: Florida Apply By: 08/07/2020 Date Created: 08-03-2020

POSITION: User Services Manager – Library Associate 3

REPORTS TO: Research Services & Collections Coordinator, Library West

SALARY: Minimum annual salary at $45,815; Actual rate will reflect experience and credentials

REQUISITON #: 514318

DEADLINE DATE:   August 7, 2020 - applications will be reviewed as received

The University of Florida's, George A. Smathers Libraries seek a User Services Manager who will be responsible for supervising all operations of the Library West User Services Unit, including special projects. The incumbent in this position will provide management, leadership, and coaching to a unit of 7-10 FTE staff and 12-16 student assistants accountable for user-centered support to meet the needs of University of Florida faculty, staff, and students. This position involves extensive, hands-on interaction with Libraries faculty and staff, the University community and the general public, and provides a unified voice for the communication of user programs and policies. Specific activities vary and include strategic planning, problem solving, public relations, and the interpretation, recommendation, and creation of policies and procedures. Added operational duties include handling user accounts, billing issues and patron inquiries, and drafting correspondence and publications for the branch. This position serves as a coordinator for building safety and security, and maintenance of library staffing and hours. The search will remain open until August 7, 2020, and applications will be reviewed as received. For a full description of the position and instructions on how to apply, please refer to the George A. Smathers Libraries staff recruitment webpage at http://library.ufl.edu/pers/StaffPositions.html. The University of Florida is an equal opportunity employer and is strongly committed to the diversity of our faculty and staff. Applicants from a broad spectrum of people, including members of ethnic minorities and disabled persons, are especially encouraged to apply. Address inquiries to Tina M. Litchfield, Smathers Libraries Human Resources Office, at: tlitchfield@ufl.edu. 

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