Interlibrary Loan Coordinator
University of Rochester Job Location: New York Apply By: 12/31/2020 Date Created: 11-10-2020
- Manages RCL ILL services, including systems and workflow design. Promotes consistent standards for processing incoming requests and ensures service excellence
- Remains current on ILL systems, tools and add-ons and provides training and support for UR libraries staff
- Supervises the work of ILL specialists; assigns and delegates work
- Maintains procedural and training documentation
- Coordinates interdepartmental teams to support Patron Services initiatives consistently across all RCL libraries
- Leads or participates in interdepartmental projects aimed at enhancing patron access to RCL services and collections
- Consistently improves and enhances services and operations managed by the Patron Services department
- Communicates with library users regarding updates to the system and processing of requests
- Troubleshoots ILL system and workflow issues
- Monitors emerging patron services trends, with an emphasis on interlibrary loans, course support, and digitization and recommends service changes or improvements
- Liaises with the IDS (Information Delivery Services) Project and East (Eastern Academic Scholars’ Trust) Interlibrary Loan Best Practices Group
- Maintains familiarity with copyright issues and trends in the application of Fair Use, advising RCL staff in this area
- Evaluates and provides current interlibrary loan data to the RCL subject librarians
- Assesses the effectiveness and impact of interlibrary loan and other Patron Services initiatives for the university community
- Uses interlibrary loan and course reserves data for ongoing improvement of services
- Assists the Director of Service Strategies with the supervision of general Patron Services departmental functions
- Provides cross-training for staff within Patron Services to ensure full, ongoing departmental operations (including borrowing/lending/document delivery services, interlibrary loan procedures and policies, mail operations, etc.)
- Assists in fulfilling incoming interlibrary loan requests
- Ensures established guidelines are followed for fulfillment of resources
- Supports service provision for the RCL Q&i service
- Maintains currency with general library functions, resources, practices and procedures
- Participates in and contributes toward RCL and University committees, meetings and events
- Maintains professional collaborations with RCL colleagues and beyond
- Performs other duties as assigned
- Bachelor's degree and 1+ years' experience or an equivalent combination of education and experience.
- Experience using and/or managing interlibrary loan software
- Self-starter who is flexible and open to new challenges
- Strong organizational and communication skills;
- User focused and committed to service excellence for all library users
- Proficiency in the use of Microsoft Office Suite, Adobe Acrobat, etc.
- Knowledge of emerging trends in academic library support services, technologies, copyright issues, and assessment
- Demonstrated commitment to diversity and inclusion
- Strong leadership skills with experience supervising, managing or coordinating staff
- Demonstrated success in working with faculty, students and colleagues in an academic library setting
- Experience with ILLiad