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Lead Library Specialist – Organizational Excellence

Lead Library Specialist – Organizational Excellence

University of Texas at Arlington Job Location: Texas Apply By: Open until filled Date Created: 11-18-2022

Job Summary:

The Lead Library Specialist in Organizational Excellence serves as the primary point of contact at the highly visible service point in Libraries Administration to provide staff, students, and guests with an extraordinary customer experience. Works in tandem with the Administrative Services Coordinator II, Director of Organizational Excellence, and Libraries’ student supervisors to provide administrative support for the student employee position management process and timekeeping.

Essential Duties and Responsibilities:

  • Ensures staff, students, guests, and University community are provided with excellent customer service assistance at the initial service point within the Libraries’ Administration Suite.
  • Provides feedback and support for student employees who assist with providing service desk and administrative services.
  • Performs student employee position management tasks, including maintaining accurate eForms and personnel files for hiring, separating, transferring, and providing wage increases for student employees.
  • Maintains accuracy of the Libraries’ Student Employee Handbook, Student Supervisor Handbook, and Student Employee Database, and ensures alignment with University HR policies and procedures.
  • Works closely with student supervisors to ensure workflows are meeting staff needs.
  • Assists Organizational Excellence department with personnel and employee engagement related tasks, such as maintaining and updating accurate records related to employment files, timekeeping, databases, staff engagement surveys, training data reports, staff recognition programs, and more.
  • Engages in cross-departmental strategic, communication and functional task forces within University Libraries.
  • Performs other duties as assigned.

Required Qualifications:

  • High School graduation or GED.
  • Three-five years of Libraries or related administrative support experience.

Preferred Qualifications:

  • Bachelor’s degree
  • Five-seven years of general work experience in a library or higher education environment or providing high level administrative support
  • Supervisory experience and student mentoring
  • Public services or customer service experience in an academic library or related environment
  • Experience documenting and promoting services to an external audience
  • Experience with needs assessment and program development and the ability to provide leadership in project management

Knowledge, Skills and Abilities:

  • Leadership skills
  • Effective time management skills
  • Ability to work collegially and collaboratively with people of diverse backgrounds
  • Advocate for equity, diversity, justice, and inclusive practices throughout UTA Libraries
  • Proactive customer service skills
  • Communicate effectively, including excellent interpersonal skills as well as verbal and written skills
  • Innovatively use technology and evidence-based decision-making practices to develop and implement best practice for customer experience service models
  • Demonstrate excellent attention to detail
  • Transfer and apply knowledge and experience to new situations
  • Follow through on projects
  • Analyze situations and make sound decisions
  • Proficiency in MS Office Suite, specifically Outlook, Word, and Excel
  • Proficiency in Windows Operating System and file management
  • Ability to excel in a complex environment, with frequent change and intelligent risk-taking

APPLY NOW – We can’t wait to welcome you to our team. Please submit applications at https://uta.peopleadmin.com/postings/20474

EEO Statement UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.

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