Access Services Manager - Rotch
MIT Libraries Job Location: Massachusetts Apply By: 09/26/2022 Date Created: 09-14-2022
Responsibilities specific to the Manager of Rotch Library (40%):
- Exercises supervisory responsibility, including; hiring, training, performance management and growth for ~3 FTE unionized library assistants, as well as student and temporary
- Develops productive working relationships with local constituent groups (faculty, researchers, academic and MIT departments) by ensuring consistent, high-quality service provision at Rotch with regard to: circulation, course reserves, collection maintenance, paging and delivery of materials, community spaces and financial
- Coordinates with the other Libraries’ departments and service providers, serves as point of contact for Rotch-specific collections, services and MIT department Libraries’ hosted events, exhibits and community building activities.
As a member of the ID&LA Management Team who work together to provide consistent, high level service to the MIT communities (30%):
- Coordinates and participates in the work of the distributed service points for the Libraries, including; participating in monthly Leads and Access Services Managers meetings, managing staff and scheduling for the service point, establishing teamwork goals, ensuring efficiency and consistency in workflows between locations, planning activities, and projects.
- Manages the Libraries spaces as services; monitors security, safety and maintenance in the library community spaces by reporting all issues to partners (Libraries incident reporting, MIT Police, ID&LA Administrative Assistant, and MIT Facilities) and working with both the ID&LA Department Head and the Program Head to resolve concerns.
- Contributes expertise in access and circulation policies, procedures, and systems, to both local and system-wide initiatives through formal and informal collaborations with librarians and other staff across the organization.
- Participates in department-wide communication as well as agenda building and facilitation of departmental meetings.
- Participates in strategic planning and assessment, establishing access-related service goals, service development, planning, and implementing new technologies and service improvements. Creates and reviews documentation of procedures and policies and communicates changes to staff.
- Participates in local and library-wide committees/teams/groups or projects and performs other duties as assigned.
- Keeps abreast of trends in access services and information delivery across academic libraries and applies acquired knowledge and expertise to improve workflows and services; engages in regular professional development activities.
Responsibilities for specific services of Information Delivery and Library Access (30%):
- Manages staffing and administration of ID&LA’s virtual help service – Ask Chat
- Develops documentation and provides training for staff participating in virtual services, maintains schedules, and resolves complex or high-level communications
- Collaborates with Reference Services Program Manager in developing shared knowledge of Chat virtual service trends
- Maintains knowledge of associated software - request tracking and SpringShare suite
- Serves as a domain expert regarding user accounts and all circulation functionality in the ILS as related to transactions via virtual services
- Evaluates service to recommend improvements to best meet MIT community needs
- Serves as a lead for questions related to IDLA public services documentation
- Coordinates with the documentation Library Access Associate (LA3) to develop required training
- In partnership with LA3, Collaborates with the ASMs to design training specific to IDLA
- Minimum of 2 years relevant
- In-depth understanding and knowledge of library workflows and experience with automated library systems; experience with standard computer software (e.g. MS Office,
- Demonstrated aptitude in training, supervising, evaluating and facilitating the work of staff and/or student assistants.
- Exemplary interpersonal and communication skills in all modes and proven commitment to delivering high quality customer service in a busy and diverse environment; aptitude for assisting staff or library users in the use of technology or library equipment
- Ability to work collaboratively, listen actively, manage relationships, conflicts, and to interact effectively with diverse groups of users and colleagues.
- Ability to work under pressure and remain flexible while managing competing
- Creativity, an aptitude for accurate and detail-oriented work coupled with demonstrated organizational, analytical and problem-solving skills.
- Ability to lift 40 , push up to 120 lb., move boxes, shelve library materials, push book trucks, and a tolerance for exposure to dust.
- Experience in academic and/or research library and/or a customer service environment during times of growth and change.
- Experience working with libraries’ specific software in use at MIT (e.g. Alma, ILLiad and/or RAPID ILL).
- Experience with Adobe Suite, Confluence wikis, and Customer Relationship Management (CRM) systems
- Experience with compiling, managing, manipulating, and presenting data (e.g. Excel, Access, Tableau)
- Demonstrated experience successfully planning and managing projects in a library
- Experience supervising in a unionized
HOURS:40 hours per week, Monday-Friday, between 8:00 a.m. and 6:00 p.m. Some flexibility in scheduling is possible. Weekend and evening coverage may be occasionally required.
SALARY AND BENEFITS:
This job is a Pay Grade 7 with the following hourly range (min-mid-max):