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User Experience and Information Desk Evening Supervisor, Abbott Library

User Experience and Information Desk Evening Supervisor, Abbott Library

University at Buffalo Job Location: New York Apply By: 08/31/2022 Date Created: 08-02-2022

University at Buffalo Libraries

User Experience and Information Desk Evening Supervisor, Abbott Library

(Instructional Support Associate, SL-2)

The University at Buffalo Libraries seek a flexible, customer-focused User Experience and Information Desk Evening Supervisor, Abbott Library to join a team of dedicated professionals who work to provide library users with the resources and services they need for research, learning and teaching. The User Experience and Information Desk Evening Supervisor will support user research and design as well as the services provided from the Information Desk in the Abbott Library on the University’s South Campus. Excellent customer service skills including the ability to engage, interact and communicate with patience, clarity, tact, and courtesy are essential. There will be many opportunities to consult with, collaborate with, and train fellow Delivery Services team members on how to incorporate user experience strategies across the organization and related projects. This position will play a critical role in ensuring the library meets the diverse needs of the University community. As the User Experience and Information Desk Evening Supervisor, Abbott Library, your key responsibilities will include:
  • Participating in user assessment activities under the direction of the User Experience and Information Desk Manager, including the collection and analysis of statistical data related to the use of collections, services, and the facilities.
  • Working with library staff to develop and implement library programs and special projects that meet the needs of library users.
  • Promoting library services and spaces by remaining knowledgeable about offerings and educating visitors.
  • Recruiting, managing, and mentoring student employees through experiential learning, with a focus on job satisfaction, engagement, and retention.
  • Creating, developing, and maintaining training curricula for student employees in the learning management software.
  • Managing the information desk operations in Abbott Library ensuring appropriate staffing.
  • Providing general assistance to users, referring users to library faculty, staff or other departments depending on the complexity of the inquiry.
  • Assisting patrons with locating library materials, circulation of library materials and equipment, questions related to library accounts, user requests, and all other services.
  • Assisting with maintenance of Abbott Library collections and processing of users’ requests for library materials.
  • Overseeing library building operations including securing the building at closing, managing study rooms and referring inquiries regarding library spaces to the appropriate department.
  • Maintaining an inviting environment that is safe and secure for all library occupants by identifying and reporting health, safety, and security risks.
We invite individuals to apply whose perspectives and experiences will enrich and strengthen our organization. The library serves an increasingly diverse constituency of patrons, and our employees, services, collections, and policies strive to honor and reflect this diversity. We encourage candidates who thrive in a welcoming multicultural environment to apply. Minimum Qualifications:           
  • An associate’s degree with two years of experience providing a high level of customer service.
  • Experience working in a library environment.
  • Experience coordinating the work and activities of others.
  • Excellent communication skills including a proven ability to write clearly, succinctly, and in a manner that appeals to a wide audience; ability to tailor communications based on the audience and display excellent interpersonal skills by remaining professional and courteous.
  • Demonstrated awareness of, and commitment to, the challenges and opportunities for justice, diversity, inclusion, equity and access in staffing, services, collections, and physical spaces within the Libraries, the university, and in higher education.
  • Proven analytical skills with the ability to gather, analyze, and report data in order to solve problems.
  • Proven ability to work independently, balance tasks efficiently, and manage priorities without day-to-day supervision in a rapidly changing environment.
This position requires evenings, with the flexibility to work days as needed. Abbott Library will have a varied schedule based on academic calendars and operational needs.  The User Experience and Information Desk Evening Supervisor, Abbott Library may be required to work holidays, recess days and substitute days and weekends. Preferred Qualifications:
  • Bachelor’s degree from an accredited college or university.
  • Familiarity with user-centered design practices and principles.
  • Familiarity with research methods such as in-person surveys, interviews, and journey mapping.
  • General understanding of the mission and function of a research library and the information needs of academic users.
To Apply: To be considered for this position, applicants must apply via the UB Jobs site. At the time of hire, applicants must be authorized to work in the United States on a full-time basis for a period of at least two years. In your cover letter, please highlight the most relevant qualifications you would bring to this position based on the posting, and tell us how your background, perspective, and experience will help us fulfill our mission and meet our goals. All candidates who are contacted by the search committee should be prepared to discuss how they see themselves contributing to the University’s equity, diversity, and inclusion efforts. The deadline for applications is August 31, 2022. We anticipate filling this position by November 2022. References will be contacted with advance notice. Outstanding Benefits Package Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages. About the University at Buffalo The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo. About the University Libraries SUNY’s largest academic research library offers an outstanding array of information resources, technologies, services, and people to support academic achievement. The Libraries play a vital role in the academic success of our students, the teaching and research of our faculty, and the intellectual pursuits of our alumni and community members. Our broad selection of digital and print resources, innovative services, and expert staff support scholarly and creative achievements in new and exciting ways. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

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