Library Services Associate III

The Library Services Associate III acts as the lead for the technology lending program at the University Libraries, providing leadership and oversight of the overall program. This includes providing support for investigating, implementing, and providing training content for all lending technology, oversight of the ongoing refresh budget, managing inventory, and acting as a liaison to other areas of the library for billing and IT support. As needed, collaborates with the Information and Training team to provide content for student training, aiding in the optimization of public services, providing feedback to desk staff regarding their coordination of student employees, and independently addressing both difficult customer interactions and student employee concerns. Organizes regular meetings with library staff who assist in the technology lending program. Provides courteous customer service, information, reference and technology assistance. Additionally, the incumbent regularly attends and participates in conferences or user group meetings bringing back information for department environmental scanning and strategic planning processes and provides analysis support of a wide variety of data to management and makes recommendations for improvements. Access and Information Services staff operate in an environment where department members work evenings and weekends for the purpose of supporting the education and research needs of customers and for promoting a safe and secure learning environment in the various libraries. This position opens the library and will participate in a bimonthly Saturday rotation and may be requested to make other schedule adjustments to assist with service coverage. You will be responsible for fostering and participating in an environment of change across the organization, including acting as a liaison to other departments. As customers’ needs change, the assignments, work and hours may change. You will also be responsible for performing leadership functions such as serving on department and library-wide committees, participating in decision making, and appropriately communicating with relevant stakeholders. Visit the University Libraries website to learn more about us. Work Schedule: Monday - Friday, 6:45 am - 3:45 pm; Finals Expanded Hours: 5:00 am - 2:00 pm For more information and to apply, please see the URL provided.

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