LibQUAL is a web-based survey that helps libraries assess and improve library services, change organizational culture, and market the library. This instrument enables systematic assessment and measurement of library service quality, over time and across institutions. The LibQUAL survey has been used globally in a variety of libraries, including college and university, community college, health science, law, public libraries, and consortia. others as independent participants.
The LibQUAL protocol was developed by ARL in collaboration with Texas A&M University (TAMU), with support from the US Department of Education Fund for the Improvement of Post-Secondary Education (FIPSE). The growing LibQUAL community of participants and its extensive dataset are rich resources for improving library services.