LibQUAL is a web-based survey that helps libraries assess and improve library services, change organizational culture, and market the library. This instrument enables systematic assessment and measurement of library service quality over time and across institutions. The LibQUAL survey has been used globally in a variety of libraries, including college and university, community college, health science, law, public libraries, and consortia.
The LibQUAL protocol was developed by ARL in collaboration with Texas A&M University (TAMU), with support from the US Department of Education Fund for the Improvement of Post-Secondary Education (FIPSE). The growing LibQUAL community of participants and its extensive dataset are rich resources for improving library services.
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LibQUAL Revision Summary
In 2020, ARL committed to revising the LibQUAL survey instrument to enhance the user experience, decrease response time and burden, and address longstanding feedback about elements of the survey that...
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Changes to Dimension Names
Dimensions were renamed to be more descriptive and aligned with how customers think about them. Affect of Service changed to Service Quality Library as Place changed to Library Spaces Information...
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Changes to Response Scales
Response scales were changed from three to two by removing the Minimum Service Level scale. The Desired Service Level was changed to Importance by asking How important is this to...
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Changes to Survey Questions
The comparison tables below show the current questions and the revised questions to be included in the revised instrument. The questions are organized by dimension and category. Library Use LibQUAL...
