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Libraries That Learn: LibQUAL+ Confidential Pilot Experiences Webcast

Tuesday, September 22, 2015 @ 2:00 pm2:30 pm

LibQUAL+ radar chart

Join Sarah Murphy, coordinator of assessment for The Ohio State University Libraries, and Rachel Lewellen, assessment librarian at University of Massachusetts Amherst, for the third webcast in the Libraries That Learn series. Murphy and Lewellen will discuss their experiences administering LibQUAL+ Confidential surveys at their libraries.

LibQUAL+ is a rigorously tested survey that measures library users’ perceptions of the quality of service at their library. More than 1,300 libraries have implemented the survey since 2000. The LibQUAL+ Confidential service allows libraries to send targeted reminders only to potential participants who have not responded to the survey.

Watch a video of this webcast, “Libraries That Learn: LibQUAL+ Confidential Pilot Experiences,” on ARL’s YouTube channel.


Register online for this free webcast.

Other Webcasts in the Libraries That Learn Series

Administering LibQUAL+ in the UK
Selena Killick, Cranfield University
December 15, 2014

Administering LibQUAL+ at Texas A&M University
Michael L. Maciel, Texas A&M University
February 10, 2015

Analysis of LibQUAL+ Comments to Drive Service Improvement at McGill University
Lorie Kloda, McGill University
May 5, 2015


Tuesday, September 22, 2015
2:00 pm – 2:30 pm


online (EDT)