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Using LibQUAL+® Effectively and Strategically

Tuesday, October 22, 2013 @ 1:00 pmWednesday, October 23, 2013 @ 12:00 pm

image © Rick Austin

ARL is offering a workshop about acting on LibQUAL+ survey results, led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant. “Using LibQUAL+® Effectively and Strategically” will be held over two half days, October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia.

LibQUAL+ is a survey tool that solicits users’ opinions of library service quality. The survey has been used by over 1,200 libraries worldwide and has been a foundational element of library assessment initiatives. Increasingly, academic and research libraries recognize that assessment is not an end in itself; rather, assessment is part of the library’s overall management strategy. This workshop will enable staff with responsibilities for planning or assessment to gain a better understanding of their library’s most recent LibQUAL+ survey results, how to use those results effectively to achieve service-quality improvements, and how to integrate this tool into the library’s strategic planning and other organizational performance efforts.

As a result of attending this workshop, participants will:

  • Understand their library’s most recent LibQUAL+ survey results
  • Mine LibQUAL+ data using three different interpretation frameworks
  • Identify specific targets for service-quality improvement
  • Consider ways to develop knowledge and accountability throughout the library in order to improve library service based on the survey results
  • Connect LibQUAL+ to the organization’s strategic plan and other organizational performance systems 

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Event Details

Dates and Times: Tuesday, October 22, 2013, 1:00–5:00 p.m. and Wednesday, October 23, 2013, 8:00 a.m.–12:00 p.m.
Location: Georgian Terrace Hotel, Atlanta, Georgia 
Fee: $130 
Deadline: Register by October 11, 2013


Tuesday, October 22, 2013 @ 1:00 pm
Wednesday, October 23, 2013 @ 12:00 pm


Georgian Terrace Hotel
659 Peachtree St NE
Atlanta, Georgia 30308