The 2014 LibQUAL+ notebook for the ARL group of survey participants (PDF) is freely available for download. The notebook details the results from 9,331 survey respondents—students, faculty, and staff—at the 10 university members of ARL that conducted LibQUAL+ in 2014.
LibQUAL+ is a suite of services offered by ARL that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library.
Registration for the 2015 LibQUAL+ survey is open and available at http://www.libqual.org/.
The Association of Research Libraries (ARL) is a nonprofit organization of 124 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.