ARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2014 LibQUAL+ survey.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.
Since 2000, more than 1,200 libraries in 28 countries have participated in LibQUAL+, including college and university, community college, health sciences, and academic law libraries. This growing community of participants and its extensive dataset of more than one million completed surveys are rich resources for improving library services.
Register to Participate in 2014
New participants may register by e-mailing LibQUAL+. Participants will receive access to an array of assessment resources, free training, and timely delivery of survey results. The survey registration fee is $3,200.
Past participants may register on the LibQUAL+ website and may be eligible for discounted fees. For institutions that participated in 2013, the fee is only $2,200. Institutions that most recently participated in 2012 will be charged $2,700. For all others, the standard base fee of $3,200 applies.
As a benefit of registration, participants are able to view results for all libraries participating in the same survey year. For access to the full set of survey results from 2000 through 2014, institutions may purchase an annual LibQUAL+ Membership Subscription for $1,000.
- Register by May 1, 2014, to participate in Session I (January 15–May 31, 2014).
- Register by November 1, 2014, to participate in Session II (July 1–December 9, 2014).
Free training will be offered on Monday, January 27, 2014, in Philadelphia, Pennsylvania, in conjunction with the American Library Association Midwinter Meeting. Online registration is now open for these workshops.
Additional training and consultations may be organized on a cost-recovery basis. If interested, please e-mail LibQUAL+ with a brief description of your training needs.
The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.