ARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2016 LibQUAL+ survey.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.
Since 2000, more than 1,300 libraries in 29 countries have participated in LibQUAL+, including college and university, community college, health sciences, and academic law libraries. This growing community of participants and its extensive data set of more than one million completed surveys are rich resources for improving library services.
Register to Participate in 2016
Participants will receive access to an array of assessment resources, in-person training at the American Library Association (ALA) Midwinter Meeting for a minimal fee, free online training, and timely delivery of survey results. The survey registration fee is $3,200.
New participants may register by e-mailing LibQUAL+.
Past participants may register on the LibQUAL+ website and may be eligible for discounted fees. For institutions that participated in 2015, the fee is only $2,200. Institutions that most recently participated in 2014 will be charged $2,700. For all others, the standard base fee of $3,200 applies.
As a benefit of registration, participants are able to view results for all libraries participating in the same survey year. For access to the full set of survey results from 2000 through 2016, institutions may purchase an annual LibQUAL+ Membership Subscription for $1,000.
Registration is ongoing and enables participants to implement a survey at any time during the two LibQUAL+ survey sessions in 2016:
- Session I (January 15–May 31, 2016)—Registration closes May 1, 2016
- Session II (July 1–December 9, 2016)—Registration closes November 1, 2016
In-Person Training: January 11, 2016, in Boston
ARL will offer in-person half-day LibQUAL+ training with lunch on Monday, January 11, 2016, in Boston, Massachusetts, in conjunction with the ALA Midwinter Meeting for a minimal registration fee of $20. This training is a set of three workshops designed to provide potential and current participants with vital information to aid in the survey process. You can attend one or more of the three sessions on January 11. Online registration is now open for these in-person LibQUAL+ workshops.
Free Online Training: January–February 2016
ARL is offering a free online training series for LibQUAL+ survey administrators in January–February 2016. Topics covered will include preparing your survey, random sampling, communications planning, survey administration, and data analysis. Online registration is required to participate in these distance learning sessions.
Additional training and consultations may be organized on a cost-recovery basis. If interested, please e-mail LibQUAL+ with a brief description of your training needs.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+ is on the web at http://www.libqual.org/.
The Association of Research Libraries (ARL) is a nonprofit organization of 124 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.