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LibQUAL+® Awards In-Kind Grants to Two Libraries for 2014 Survey


LibQUAL+ is pleased to announce that Mzumbe University and the San Diego Law Library are receiving in-kind grants in 2014. The selection of grantees was based on financial need, contribution to the growth of LibQUAL+, and potential for surfacing best practices in the area of library service improvements.

Mzumbe University

Situated in the foothills of the Uluguru Mountains in Morogoro, Tanzania, Mzumbe University was established in 1953 as a government training school and became a full-fledged university in 2006 serving 6,000 students. Under the direction of assistant librarian Sarah Mwambalaswa, the university library will implement a new Swahili translation of LibQUAL+ and use the results to change service delivery.

San Diego Law Library

The San Diego Law Library, one of 58 California county public law libraries, is dedicated to helping people learn about and use the law to solve problems, access justice, and take advantage of opportunities. The library serves San Diego County residents through four locations associated with the San Diego Superior Court system. Library director John Adkins and staff are looking forward to conducting their first patron survey and using the results to improve service quality and create new services.

More Information

LibQUAL+ is guided by a steering committee. Information about applying for a 2015 LibQUAL+ grant is available on the LibQUAL+ website. The deadline for submitting a grant application is December 12, 2014.

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the international library community by the Association of Research Libraries. The program’s centerpiece is a rigorously tested web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. This assessment protocol has been used by more than 1,200 libraries across the globe since 2000. LibQUAL+ is on the web at http://www.libqual.org/.

The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.

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