The Association of Research Libraries (ARL) has opened 2024 registration for LibQUAL+, a leading tool for assessing library customer satisfaction. For more than 20 years, libraries have depended on LibQUAL+ survey data to evaluate the needs and satisfaction levels of their users. With LibQUAL+, libraries are able to access raw data and comments to identify priorities, successes, and concerns. First-time users of the tool can use it to measure progress against peer institutions. Repeat users are able to track progress over time and assess changes made to their library since the previous survey.
Since 2000, nearly 1,400 libraries in 37 countries have participated in LibQUAL+. The survey has helped libraries gather over 3 million responses, with 37% of respondents providing additional comments.
LibQUAL+ provides libraries with the necessary tools and data for effectively allocating resources, analyzing deficits, and identifying best practices. Additionally, with LibQUAL+, libraries are able to assess users’ perceptions of customer treatment and overall library staff performance, and evaluate information resources available for users and accessibility of those resources. Libraries can also review their implementation of “library as place,” including their library’s environment, individual and group study spaces, and equipment. This institutional data enables libraries to determine whether their services are meeting user expectations—and develop services that better meet those expectations.
Registration
Registration is ongoing and enables participants to implement a survey at any time during the two LibQUAL+ survey sessions in 2024:
- Session I: January 15–May 31, 2024
- Session II: July 1–December 9, 2024
New participants may register by emailing libqual@arl.org.
The registration fee is $3,200. Past participants may register on the LibQUAL+ website and may be eligible for reduced fees. Institutions that participated in LibQUAL+ in 2023 will receive a discount of $1,000 on their 2024 survey registration, and institutions that last participated in 2022 will receive a discount of $500.
Registration for the 2024 survey year will close on November 1, 2024.
About the Association of Research Libraries
The Association of Research Libraries (ARL) is a nonprofit organization of research libraries in Canada and the US whose vision is to create a trusted, equitable, and inclusive research and learning ecosystem and prepare library leaders to advance this work in strategic partnership with member libraries and other organizations worldwide. ARL’s mission is to empower and advocate for research libraries and archives to shape, influence, and implement institutional, national, and international policy. ARL develops the next generation of leaders and enables strategic cooperation among partner institutions to benefit scholarship and society. ARL is on the web at ARL.org.
