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LibQUAL+® Awards In-Kind Grants to Three Libraries for 2013 Survey

libqual-logoLibQUAL+ is pleased to announce that three libraries have been selected to receive in-kind grants in 2013. The selection of grantees was based on financial need, contribution to the growth of LibQUAL+, and potential for surfacing best practices in the area of library service improvements.

Crafton Hills College

Located in the rolling hills above the Yucaipa Valley in Southern California, Crafton Hills College (CHC) serves approximately 6,100 students in the economically and ethnically diverse region of the Inland Empire. CHC awards associates degrees in 37 areas ranging from American Sign Language, art, and astronomy to environmental science, mathematics, microbiology, philosophy, Spanish, and theatre arts. Librarian Laura Winningham and her colleagues are completing a full program review during the 2012–2013 academic year and plan to use their LibQUAL+ results to evaluate and adjust services.

Marylhurst University

Marylhurst University is a private, coeducational, liberal arts institution near Portland, Oregon, dedicated to making innovative post-secondary education accessible to self-directed students of any age. The university offers accredited academic and professional undergraduate and graduate degree and certificate programs designed for students who must balance school with work and other responsibilities. Nancy Hoover, university librarian, notes that Marylhurst’s Shoen Library has been participating in the university’s assessment process for many years. They are now embarking on a plan to remodel the library, to create learning spaces for group work, and to partner with student support services on collaborative support for students. The information gathered from the LibQUAL+ survey will help inform their decisions on library structure, service, and support for students.

Hong Kong Shue Yan University

Founded in 1971, Shue Yan is the first private university in Hong Kong. The university began offering bachelor’s degrees in 2001 and is now establishing postgraduate programs. Alexander Wong, electronic resources librarian, intends to use results from the LibQUAL+ survey to identify areas requiring immediate improvement, prepare for provision of academic and research support for new postgraduate programs, and design new spaces allocated to the library.

LibQUAL+ is guided by a steering committee who oversaw the grant selection process. Information about applying for a 2014 LibQUAL+ grant will be available in March. There are two deadlines for submitting a grant application: June 14, 2013, and December 13, 2013.

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the international library community by the Association of Research Libraries. The program’s centerpiece is a rigorously tested web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. This assessment protocol has been used by more than 1,200 across the globe since 2000. LibQUAL+® is located on the web at http://www.libqual.org/.

The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.