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Libraries That Learn: ARL to Offer Webcast on Analyzing LibQUAL+® Comments to Improve Service

LibQUAL+ radar chart

ARL is offering a series of webcasts on how to improve services using LibQUAL+ survey data and other evidence. Join Lorie Kloda, assessment librarian at McGill University, for the third webcast in this series, “Libraries That Learn: Analysis of LibQUAL+ Comments to Drive Service Improvement,” to be held Tuesday, May 5, 2015, 2:00–2:30 p.m. EDT. Attend this webcast to learn how to identify best practices, to see how data affects decision making, and to gain a deeper understanding of LibQUAL+ results.

In 2013, McGill University Library developed a toolkit for the qualitative analysis of open-ended comments in LibQUAL+. All comments were coded and analyzed using template analysis. The library used the findings from the analysis of LibQUAL+ comments to inform recommendations for service improvement. Lorie Kloda will describe this process and discuss ways in which it could be implemented in other libraries.

Webcast Details & Registration

Title: Libraries That Learn: Analysis of LibQUAL+ Comments to Drive Service Improvement
Lorie Kloda, McGill University
Tuesday, May 5, 2015
Time: 2:00–2:30 p.m. EDT
Cost: Free
Registration: Register online

Other Webcasts in the Libraries That Learn Series

Administering LibQUAL+ in the UK (link to video)
Selena Killick, Cranfield University
December 14, 2014

Administering LibQUAL+ at Texas A&M University (link to video)
Michael L. Maciel, Texas A&M University
February 10, 2015

LibQUAL+ Confidential Pilot Experiences
Rachel Lewellen, University of Massachusetts Amherst, and
Sarah Anne Murphy, Ohio State University
September 22, 2015, 2:00–2:30 p.m. EDT

About ARL

The Association of Research Libraries (ARL) is a nonprofit organization of 124 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.

About LibQUAL+

LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+ is on the web at http://www.libqual.org/.

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