ARL is offering a series of webcasts on how to improve library services using LibQUAL+ survey data and other evidence. Join Sarah Murphy, coordinator of assessment for The Ohio State University Libraries, and Rachel Lewellen, assessment librarian at University of Massachusetts Amherst, for the fourth webcast in this series, Libraries That Learn: LibQUAL+ Confidential Pilot Experiences, on Tuesday, September 22, 2015, at 2:00 p.m. eastern daylight time.
LibQUAL+ is a rigorously tested survey that measures library users’ perceptions of the quality of service at their library. More than 1,300 libraries have implemented the survey since 2000. The LibQUAL+ Confidential service allows libraries to send targeted reminders only to potential participants who have not responded to the survey. Murphy and Lewellen will discuss their experiences administering LibQUAL+ Confidential surveys at their libraries.
Webcast Details and Registration
Title: Libraries That Learn: LibQUAL+ Confidential Pilot Experiences
Presenters: Sarah Murphy, The Ohio State University, and Rachel Lewellen, University of Massachusetts Amherst
Date: Tuesday, September 22, 2015
Time: 2:00–2:30 p.m. EDT
Registration: Register online
Other Webcasts in the Libraries That Learn Series
Administering LibQUAL+ in the UK
Selena Killick, Cranfield University
December 15, 2014
Administering LibQUAL+ at Texas A&M University
Michael L. Maciel, Texas A&M University
February 10, 2015
Analysis of LibQUAL+ Comments to Drive Service Improvement at McGill University
Lorie Kloda, McGill University
May 5, 2015
LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+ is on the web at http://www.libqual.org/.
The Association of Research Libraries (ARL) is a nonprofit organization of 124 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.