LibQUAL+ is offering a free webcast series on “Libraries That Learn: Using Evidence to Transform Library Services.” Join us for the first two installments and learn from expert LibQUAL+ survey coordinators about how they have used their results to drive service quality enhancements.
Monday, December 15, 2014
11:00 a.m. EST
Selena Killick, Cranfield University, UK, and SCONUL
Register by December 11, 2014
Tuesday, February 10, 2015
2:00 p.m. EST
Michael Maciel, Texas A&M University
Register by February 6, 2015
LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+ is on the web at http://www.libqual.org/.
The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.