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Using Assessment to Improve Library Services—Exchange Experiences with Colleagues at Northumbria Conference

view of Edinburgh
Edinburgh, image © Mariusz Kluzniak

ARL is sponsoring a free workshop, “Libraries That Learn Exchange of Experience: Using LibQUAL+ and Other Data,” on the morning of Monday, July 20, 2015, in conjunction with the 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services, to be held in Edinburgh, UK.

This short workshop, organized by ARL in collaboration with the Northumbria Conference, will feature opportunities for LibQUAL+ participants and other interested parties to share experiences and discuss strategic uses of assessment to implement service improvements and innovations in their libraries. An optional one-hour introduction to LibQUAL+ will precede the workshop.

ARL encourages workshop participants to also attend the Northumbria Conference, which requires separate registration. Full details of the conference program and registration are available on the Northumbria Conference website. Participants in this workshop may choose to register for the other Northumbria Conference sessions on Monday at a “day delegate” rate of £195. Monday afternoon at the conference includes specific sessions on LibQUAL+ and related initiatives.

Event Details & Registration

Date: Monday, July 20, 2015
Time: 8:00 a.m.–9:00 a.m. introduction to LibQUAL+
            9:00 a.m.–10:30 a.m. workshop on using data to improve library services
Location: Northumbria Conference main conference venue, Our Dynamic Earth,
                  Holyrood Road, Edinburgh, UK (room TBA)
Cost: Free, with advance registration
Deadline: Register online by June 22, 2015


The Association of Research Libraries (ARL) is a nonprofit organization of 124 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.

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