In this webcast, Selena Killick, Library Quality Officer at Cranfield University Libraries, shares the best practices she has developed over a dozen years of administering LibQUAL+ surveys and serving as the coordinator of the SCONUL LibQUAL+ consortium.
This webcast aired December 15, 2014. (23 minutes)
Part 2: Question and answer session with Selena Killick, Library Quality Officer at Cranfield University (10 minutes)
