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Analysis of LibQUAL+ Comments to Drive Service Improvement webcast

In 2013, McGill University Library developed a toolkit for the qualitative analysis of open-ended comments in LibQUAL+. All comments were coded and analyzed using template analysis. The library used the findings from the analysis of LibQUAL+ comments to inform recommendations for service improvement.

This webcast, presented by Lorie Kloda, aired May 5, 2015. (35 minutes)

 

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