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Balanced Scorecard Webcast

This webcast from Dec. 11, 2012, provides an overview of the balanced scorecard for research libraries. The webcast covers the strategic aspects of the scorecard, the tool’s development, objectives and goals for its implementation, promoting its purpose, analyzing results, and creating improvement strategies. Presenters include Martha Kyrillidou (ARL), Mark Cutler (Ascendant Strategy Management Group), Rachel Besara (Florida State University), Michelle Demeter (Florida State University), Mary McConnell (University of Calgary), Nina Servizzi (New York University), Gina Midlik (Case Western Reserve University), and Vivian Lewis (McMaster University).

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