The University of British Columbia (UBC) Library began using Tableau in 2013 to analyze longitudinal LibQUAL+ results. The resulting online display highlights changes in survey results over time and facilitates the comparison of responses across several user groups. Building on the success of this visualization, UBC Library is now using Tableau to encourage library staff to engage with, think about, and find new applications for library metrics.
Jeremy Buhler has served as assessment librarian at the University of British Columbia Library since 2011.
This webcast aired March 10, 2015. (36 minutes)
