Director, Access Services and Operations, Beinecke

Director, Access Services and Operations, Beinecke

University Job Title: Director of Access Services and Operations, Beinecke

Bargaining Unit: None - Not included in the union (Yale Union Group)

Time Type: Full time

Duration Type: Regular

Compensation Grade: library

Wage Ranges: Click https://your.yale.edu/work-yale/careers/wage-ranges to see our Wage Ranges

Work Location: Central Campus

Worksite Address:

Work Week: Standard (M-F equal number of hours per day)

Searchable Job Family: Library

Total # of Hours to be Works: 37.5

Position Focus:

The Beinecke Rare Book and Manuscript Library seeks a Director of Access Services and Operations to provide strategic leadership for user-focused access services, operational effectiveness, and organizational development within the Beinecke Library and across the Yale Library Special Collections community.

The Beinecke Rare Book and Manuscript Library provides access to one of the world's largest collections of rare books, manuscripts, and related materials. Each year, we welcome over 6,000 attendees into our classrooms; nearly 3,000 researchers in our reading room; more than 175,000 visitors to our iconic building and exhibitions; and over 600,000 users who use our digital collections online. A team of 140 plus talented staff members make the Beinecke Library a vibrant nexus for discovery, creativity, and knowledge. In 2022 the Beinecke Library merged operations with Yale Library's Manuscripts and Archives repository, and the reimagined Beinecke Library adopted a more expansive mission to lead and support special collections across the Yale Library, including the Lewis Walpole Library and special collections in the Divinity, Music, Haas Fine Arts, and Medical Historical Libraries.

Reporting to the Associate University Librarian (AUL) for Special Collections and Director of the Beinecke Rare Book and Manuscript Library, this position is a member of the special collections leadership team with responsibilities for planning and high-level decision-making. This position supports the sustainable stewardship of resources for Yale Library Special Collections and ensures a high degree of integration of special collections access-focused services across Yale Library's six special collections repositories. The position oversees the Access Services and Operations department within the Beinecke Library, comprising 29 FTE who are responsible for reading room operations and services, reference-quality reprographics services, circulation and stacks management, strategic projects, organizational operations, and organizational development.

The successful candidate will be a skillful, collaborative administrator with experience in service innovation and strategic management of public-facing services. The incumbent will bring an inspired focus on customer service to this role and emphasize building service-oriented programs and practices that improve the user experience for finding, accessing, and using special collections materials. The incumbent will also be committed to organizational development and operational effectiveness, and will lead with openness, transparency, and a strong commitment to diversity, equity, and inclusion.

Yale Library serves a diverse staff, campus, local, and global community and is deeply committed to advancing its goals for equity, inclusion, and accessibility. This commitment is reflected in our mission, strategic directions, staff values, initiatives, and scholarly activity. To support our goals for staff recruitment, retention, and development, Yale Library invites applications from candidates who have a proven commitment or demonstrated success with supporting diversity and inclusion through their work, service, research, and/or teaching.

This position will be assigned the rank of Librarian 4 to 5 based on a combination of professional experience and qualifications. Librarian ranking information can be found at http://bit.ly/YULRanksPromotions.

Essential Duties:

1. Develops vision and strategy for providing seamless, equitable access to special collections materials in support of research and teaching. Assesses and develops service offerings to improve access to special collections based on evolving user needs and informed by qualitative and quantitative data. Leads the development, adoption, and ongoing revision of policies and practices relating to access services for special collections, focusing on exceptional customer service and user experience. 2. Directs the operational effectiveness of the Beinecke Library and its work to deepen collaboration and harmonize practices within the Beinecke Library and across Yale Library’s six special collections repositories. Special areas of focus include a) reading room operations and patron services; b) onsite collections storage, retrieval, circulation, and transport; c) seamless access to collection materials via online systems, d) space planning; e) operational policies and procedures, internal communications and documentation, and records management; f) program planning and assessment; g) and staff development, workplace culture, inclusivity and belonging. 3. Exercises programmatic leadership for the Beinecke Library’s public research spaces, onsite stacks, and related areas. Leads the development of a cohesive vision for these spaces, and coordinates with stakeholders for the variety of uses and services in these spaces, such as relating to collections, security, facilities, information technology, events, exhibits, instruction, preservation, and other programs. 4. Leads the Access Services and Operations Department within the Beinecke Library comprising approximately 29 FTE who are responsible for reading room operations and services, circulation and stacks management, reference quality reprographics services, strategic projects, organizational operations, and organizational development. 5. Develops and administers budgets consistent with University policies and procedures. 6. Works effectively across the Yale Library on shared strategies, initiatives, and issues relating to physical and online access to Yale Library’s special collections. Partners include the Director of Collections and Chief Curator, the Director of Special Collections Technical Services, the Director of Digital Special Collections and Access, the Director of Community Engagement, the Director of Academic Affairs and Exhibitions, the directors of Yale Library’s special collections repositories, the Program Director for Assessment and User Experience Research, and others. 7. Works effectively across the Yale Library on shared initiatives, programs, or issues relating to administration, security, finances, human resources, physical infrastructure, and technical infrastructure. Partners include the Director of Finance and Administration, the AUL for IT and Administrative Services, Senior Director for Library Information Technology, Yale Library Director of Security, Director of Building Operations, Director of Library Collection Services and Operations, Director and Associate Directors of Preservation and Conservation, and the Senior Human Resources Generalist. Projects may include remedial and preventative maintenance and construction, insurance and risk management reporting, security improvements, technological enhancements, and similar initiatives. 8. Builds partnerships and professional relationships across Yale Library and Yale’s other cultural and heritage institutions to deliver services that are proactive and responsive to community needs. 9. As appropriate, contributes at the national level, recognizes library trends and opportunities, and uses this knowledge to enrich local programs and strategic planning. May represent the Beinecke Library at local, regional, national and international levels.

Required Education and Experience:

1. Master’s degree in Library or Information Science from an ALA-accredited library school or a post-graduate degree in a related field, and bachelor’s degree. 2. Eight years of related experience in an academic or public library, or similar institution. 3. Strong managerial experience with demonstrated success in change management, coaching, and performance management. 4. Experience leading and assessing user-focused operations in a special collections environment. 5. Experience working collegially, collaboratively, and independently with varied groups across a complex organization and rapidly changing environment. 6. Experience with managing relationships and influencing outcomes.

Required Skill/Ability 1:

Exceptional communication, leadership, analytical, and organizational skills.

Required Skill/Ability 2:

Exceptional judgment in managing risk and resources.

Required Skill/Ability 3:

Demonstrated success in developing, coaching, and managing service-oriented staff.

Required Skill/Ability 4:

Ability to lead and collaborate in a matrixed environment, communicate, and influence all levels of staff and stakeholders.

Preferred Education, Experience and Skills:

Experience with library assessment practices. Experience managing in a unionized environment. Demonstrated understanding of ethical and legal concerns pertaining to access to cultural heritage materials. Demonstrated knowledge of archival and library management systems, notably Aeon, Alma, and ArchivesSpace.

Drug Screen: No

Health Screening: No

Background Check Requirements:

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement:

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:

https://covid19.yale.edu/health-guidelines

Posting Disclaimer:

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

To apply, visit https://apptrkr.com/5225009

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