Evening / Weekend Frontline Services Manager

Evening / Weekend Frontline Services Manager University Job Title: Supervisor 3 Bargaining Unit: None - Not included in the union (Yale Union Group) Time Type: Full time Duration Type: Regular Compensation Grade: Administration & Operations Wage Ranges: Click https://your.yale.edu/work-yale/careers/wage-ranges to see our Wage Ranges Work Location: Central Campus Worksite Address: 120 High Street New Haven, CT 06511 Work Week: Flexible or Non-Standard (for anything other than Standard) Searchable Job Family: Library Total # of Hours to be Works: 37.5 Position Focus: Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut. Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include two major art museums, a critically-acclaimed repertory theater, state-of-the-art concert hall, and world-renowned schools of Architecture, Art, Drama, and Music. Position Focus: Under the supervision of the Associate Director for Frontline Services, the Frontline Services Supervisor assists with the oversight of operations at service points in Sterling Memorial and Bass Library, including the SML service desk, the Bass service desk and the Microform Reading Room in the evenings and weekends. Demonstrates and instills a strong understanding of excellent customer service, facilitates communication and coordination between the Librarian for Frontline Services and staff, and fosters a cooperative, team‐oriented work environment. In close collaboration with the Associate Director of Frontline Services, the Frontline Services manager assists with the implementation of new technologies, services and workflows and actively seeks out service improvements. Supervises, motivates and coaches up to four support staff members. Establishes, monitors and incorporates performance indicators to assess and improve the quality of services provided by the unit. Investigates and implements improvements to workflow and technology. Contributes to development of system-wide public services policies and procedures. Writes documentation and revises procedures. Participates in planning activities as part of the Sterling/Bass managerial team. May be responsible for staffing and services in the following areas: information desk, privileges, circulation, course reserves (electronic and print), resource sharing, stacks maintenance, security, and/or oversight of and liaison for facilities operations. Participates in hiring, training, coaching and evaluating the work of access services staff members. Participates in planning and implementing new services and supporting and improving existing services. Responsible for ensuring consistency in service quality, policy interpretation, and following procedures. Works with vendors or other units that support library operations, such as technical services, collection development, Library IT, facilities maintenance, and security. Participates in departmental library access services program planning. Participates in library system‐wide planning, committees, and work groups, and engages in campus, regional, and national professional organizations and collaborative activities. Participates in professional activities outside of Yale and monitors developments and best practices elsewhere to help ensure the excellence of Yale's collections and research support services. May be required to assist with disaster recovery efforts. May perform other duties as assigned. Essential Duties: 1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Assists in the development of policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning. 6. Evaluates work requests to determine if they are appropriate to the unit or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff. 9. Maintains equipment and supplies for unit. 10. Completes evaluations of direct report employees. 11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. Performs other duties as assigned. Required Education and Experience: Minimum requirement of Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience. Required Skill/Ability 1: Demonstrated excellent supervisory skills and experience. Demonstrated ability to successfully lead, evaluate, motivate, and work with a team of staff. Required Skill/Ability 2: Demonstrated commitment to providing outstanding public services. Excellent customer service skills in a high paced, demanding environment. Required Skill/Ability 3: Excellent analytical skills and ability to manipulate and visualize complex data. Excellent oral and written communications skills. Demonstrated ability to prioritize, multi-task and meet deadlines. Required Skill/Ability 4: Demonstrated ability to work independently and collaboratively in a diverse and inclusive work environment. Required Skill/Ability 5: Excellent computer hardware and software skills, including demonstrated proficiency in using multiple Microsoft Office applications (Word, Excel), email and the World Wide Web. Demonstrated ability to make data-driven decisions. Preferred Education, Experience and Skills: Drug Screen: No Health Screening: No Background Check Requirements: All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. COVID-19 Vaccine Requirement: The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here: https://covid19.yale.edu/health-guidelines Posting Disclaimer: The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments. To apply, visit https://apptrkr.com/5243538 Yale is a tobacco-free campus. Copyright ©2024 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/

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